Duration: 1 day
This highly participative programme will give you an opportunity to explore the different skills and techniques required when an important conversation is required, to either address or manage a potentially difficult or conflicting situation; where stakes may be considerable, opinions differ and emotions run high. One person consistently applying a joint problem-solving approach and having tools to hand can make all the difference.
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Description
A one-day programme which comprises trainer-led learning, activities, discussions and interactive exercises.
- Developing and encouraging good working relationships
- The need for excellent communication
- Causes & triggers of conflict
- Recognise behavioural signs of conflict
- Understand the effects of Conflict in the workplace
- Understand the obstacles to a conflict resolution
- Seeking constructive ways forward
- The importance of respect, trust and confidentiality
- Having The right information required to make decisions
- What is the appropriate use of third parties
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A One-day programme which comprises of trainer led learning, activities, discussions and interactive exercises.
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Prerequisites
None
Target audience
All
