Duration: 1 days
This workshop helps the student to definitively understand the customer need using various interviewing techniques and templates.
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Description
This workshop helps the student to definitively understand the customer need using various interviewing techniques and templates. It includes methods of selecting optimal solutions to customer needs and then refining them so that the fit the need exactly and therefore achieve maximum customer satisfaction.
Understanding the Customer Need
- The Definition Of Quality
- Customer Need Analysis
- PDPC Charts
- Root Cause Analysis
- Pareto Analysis
- Setting Targets Using Tree Diagrams
- Requirements Definition
Solution Development
- Alternatives Analysis
- Quality Function Deployment (QFD)
- KANO Analysis
Prerequisites
High School Diploma or equivalent
Target audience
This class is for anyone working in the field of Service Delivery, Product Development, Management, Technical Support, Project Management, Business Analysis or Systems Analysis.
