KANO Analysis Solution Development

Duration: 1 days

This workshop helps the student to definitively understand the customer need using various interviewing techniques and templates.

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Description

Kano Analysis

This workshop helps the student to definitively understand the customer need using various interviewing techniques and templates. It includes methods of selecting optimal solutions to customer needs and then refining them so that the fit the need exactly and therefore achieve maximum customer satisfaction.

Understanding the Customer Need

  • The Definition Of Quality
  • Customer Need Analysis
  • PDPC Charts
  • Root Cause Analysis
  • Pareto Analysis
  • Setting Targets Using Tree Diagrams
  • Requirements Definition

Solution Development

  • Alternatives Analysis
  • Quality Function Deployment (QFD)
  • KANO Analysis

 

Prerequisites

High School Diploma or equivalent

Target audience

This class is for anyone working in the field of Service Delivery, Product Development, Management, Technical Support, Project Management, Business Analysis or Systems Analysis.

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