Duration: 1 day
This course covers the knowledge required to make an informed decision. It covers how we think, tools we can use, communication and clarification skills.
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Description
Outline:
Decision making
- How we make decisions
- Why we need structure
- Using decision trees
Introduction to scoping
- What is scoping?
- Scoping a customer request (Internal & External Customers )
- Step by step formula
Understanding the request
- What criteria should be considered?
- Questions to ask
- Agreeing a solution
- Best practice
- Recap
- Questions?
Prerequisites
Everyone – Particularly useful for people in Sales & Marketing, Managers, Helpdesks and other professions
