Duration: 3 days
This three-day course prepares you for the examination leading to the Foundation Certificate in IT Service Management. The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
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Description
ITIL 4 takes you through an in-depth view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
At the end of this course, attendees will have an understanding of the following:
- High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model SVS model
- The seven Guiding Principles of ITIL 4
- ITIL’s new Service Value Chain
- The four dimensions of Service Management
- The 34 ITIL practices, with a main focus on the 18 practices that are testable on the ITIL 4 foundation exam.
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
ITIL 4 Foundation Exam is optional, at additional cost, and may be included during the check-out.
ITIL 4 Foundation Exam PLUS Exam Guarantee (exam retake option)
The ITIL 4 Foundations Free Exam Retake Guarantee, also known as the Take2 Re-sit Service, allows you to retake a failed exam at no additional cost.
Here are the key points:
- The Take2 service is included when purchased with your scheduled exams
- This service is only applicable to original exams that do not already include the Take2 Re-sit option.
- It does not apply to re-sit exams.
- If you did not purchase the Take2 option beforehand, you will need to purchase the exam again .
Prerequisites
None, though a familiarity with IT and IT services is recommended. This Foundation course is a mandatory prerequisite for all other ITIL 4 courses.
Target audience
All are welcome to this informative course. The ITIL 4 Foundation Certification Course is especially beneficial for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. This course would also benefit anyone who is looking to upgrade their ITIL v3 certification and knowledge.
